We allow returns within 60 days of the purchase date. We are pleased to offer free returns through DHL Express and PostNord. Please note that any items purchased through one of our resellers should be returned directly to them.

Just follow these simple steps:

1. Prepare the product you’re returning for shipment. The returned product(s) must be unused, with original packaging and tags still attached, and free of any signs of wear or fur. All components and accessories should be included. Please note that if these requirements are not met, we may only provide a partial refund, or no refund at all.
2. Visit our return page and follow the outlined instructions:
   • Europe: Register your return
   • United States: Register your return
   • International (includes Norway, United Kingdom, Andorra, Switzerland, Canada): Register your return
3. Place the return note received in step-2 inside the package. Securely pack the product in shipping-friendly packaging. 
4. After sealing the package, attach the return label that we’ll send to you via email. If you’re reusing the original packaging, ensure the original shipping label is fully covered.
5. Depending on the initial shipping method, drop the package off at the relevant location. For DHL Express parcels, use the nearest DHL drop-off point. For PostNord parcels, your local post office will do.
6. Once your return has been registered and approved, we’ll send you a confirmation email.
7. We will refund you as soon as possible, within 30 days of us receiving your returned item. If you don’t receive your refund within this timeframe, please reach out to our Customer service team for assistance.

*an order number is required to start the return process – The order number can be found on your order slip, called Purchase Order*

If you would like to exchange a product you’ve purchased from our online store, we’re here to help. We offer exchanges within 60 days of the original purchase date. Just follow these simple steps:

1. Prepare the product you’re exchanging for return. The returned product(s) must be unused, with original packaging and tags still attached, and free of any signs of wear or fur. All components and accessories should be included. Please note that if these requirements are not met, we may only provide a partial refund, or no refund at all.
2. Visit our return page and follow the outlined instructions:
   • Europe: Register your return
   • United States: Register your return
   • International (includes Norway, United Kingdom, Andorra, Switzerland, Canada): Register your return
3. Place the return note received in step-2 inside the package. Securely pack the product in shipping-friendly packaging.
4. After sealing the package, attach the return label that we’ll send to you via email. If you’re reusing the original packaging, ensure the original shipping label is fully covered.
5. Depending on the initial shipping method, drop the package off at the relevant location. For DHL Express parcels, use the nearest DHL drop-off point. For PostNord parcels, your local post office will do.
6. Once your return has been registered and approved, we’ll send you a confirmation email.
7. We will refund you as soon as possible, within 30 days after receiving the returned product. If you don’t receive your refund within this timeframe, please reach out to our Customer service team for assistance.
8. Place an order for the new product through our online store.

*an order number is required to start the return process*

Your return label will be sent to your email once you’ve followed the instructions on our return page. It might take a few moments to arrive, so please also check your spam or junk folder just in case. If you haven’t received the return label after following the instructions, please don’t hesitate to contact our Customer service team.

If you would like to exchange a product you’ve purchased from our online store, we’re here to help. We offer exchanges within 60 days of the original purchase date. Just follow these simple steps:

1. Prepare the product you’re exchanging for return. The returned product(s) must be unused, with original packaging and tags still attached, and free of any signs of wear or fur. All components and accessories should be included. Please note that if these requirements are not met, we may only provide a partial refund, or no refund at all.
2. Visit our return page and follow the outlined instructions:
   • Europe: Register your return
   • United States: Register your return
   • International (includes Norway, United Kingdom, Andorra, Switzerland, Canada): Register your return
3. Place the return note received in step-2 inside the package. Securely pack the product in shipping-friendly packaging.
4. After sealing the package, attach the return label that we’ll send to you via email. If you’re reusing the original packaging, ensure the original shipping label is fully covered.
5. Depending on the initial shipping method, drop the package off at the relevant location. For DHL Express parcels, use the nearest DHL drop-off point. For PostNord parcels, your local post office will do.
6. Once your return has been registered and approved, we’ll send you a confirmation email.
7. We will refund you as soon as possible, within 30 days after receiving the returned product. If you don’t receive your refund within this timeframe, please reach out to our Customer service team for assistance.
8. Place an order for the new product through our online store.

*an order number is required to start the return process*

If one item in your order does not fit, you only need to return that specific item. The items that fit you can keep and enjoy. To initiate the return for the item that doesn’t fit, simply follow the instructions on how to return.

Yes, when returning a product, it needs to be sent back in its original packaging, including all tags and accessories. This ensures that the item remains in sellable condition. If anything is missing or the product is not returned in its original condition, we reserve the right to partially or not refund the total amount. You can find more details on our return process.

Each return package must contain only the items registered in the corresponding return form.

If you’re returning items from multiple orders, please register and send them separately, one package per order.

If you register items from the same order at different times, each package must be sent separately using the label provided during registration.

Following these steps is important to ensure all items are correctly refunded; otherwise, we cannot guarantee that all returned items will be processed and refunded.

Yes, when returning a product, it needs to be sent back in its origFor DHL shipments, it’s essential to return the package to a DHL drop-off point, which you can find via the DHL locator. Packages dropped off at locations other than those listed on the DHL locator may not be accepted, and the return label may not work. If you are using the correct drop-off point and still encountering issues, please contact our Customer service team directly.inal packaging, including all tags and accessories. This ensures that the item remains in sellable condition. If anything is missing or the product is not returned in its original condition, we reserve the right to partially or not refund the total amount. You can find more details on our return process.